Privacy Policy & Terms of Service
Last Updated: April 22, 2025
This Privacy Policy and Terms of Service describes how Grantr.ai ("we," "us," or "our") collects, uses, and shares your information when you use our website and services (collectively, the "Services"). This policy aligns with applicable privacy requirements and aims to provide clear transparency about our data practices.
Information We Collect
Information You Provide to Us
We collect information you provide directly to us, such as:
- Contact Info: Name, email address, and account details when you register.
- Grant Content: Grant applications, proposals, and other content you create or share through our platform.
- Communications: Customer support requests and communications with us.
- Payment Info: If you make a purchase, we collect payment details and billing information. Payment processing is handled by secure third-party providers and we do not store complete payment information.
Information We Collect Automatically
When you use our Services, we automatically collect:
- Identifiers: Device type, operating system, unique device identifiers, and IP address.
- Usage Data: How you interact with our platform, including features you access and product interactions.
- Location Information: General (coarse) location based on IP address, not precise GPS location.
- Diagnostics: Performance data, crash reports, and platform diagnostics to improve service quality.
Required Information
To provide our grant writing services, we may need:
- Organization Details: Information about your organization, including mission, history, and financial data.
- Project Information: Details about the projects you're seeking funding for.
- Financial Data: Budget information and financial statements for grant applications.
- Internet Access: Required for connectivity to our AI-powered grant writing services.
How We Use Your Information (Data Use)
- Service Functionality: To provide, maintain, and improve our grant writing services, authenticate users, enable features, prevent fraud, and ensure security.
- AI Enhancement: To improve our AI models and provide better grant writing assistance.
- Analytics: To understand how users interact with our Services, measure performance, and improve functionality.
- Communications: To send technical notices, updates, security alerts, and respond to your requests.
- Marketing: With your consent, to provide information about our products and services.
Terms of Service
- Service Description: Grantr.ai provides AI-powered grant writing assistance. We do not guarantee grant approval or funding.
- User Responsibilities: You are responsible for the accuracy of information provided and final review of all grant applications.
- Intellectual Property: You retain ownership of your content. We may use anonymized data to improve our services.
- Service Limitations: Our AI assistance is a tool and should be used in conjunction with human expertise.
- Account Termination: We reserve the right to terminate accounts that violate our terms of service.
Advertising and Analytics
Our platform does not display third-party advertisements. We may use analytics tools to improve our functionality and user experience. These analytics services collect anonymous usage data to help us understand how users interact with our features.
Data Linked to You
Some data collected may be linked to your identity through your account, device, or other details. This includes your account information, grant content, and usage data. We consider all personal information to be linked to you as defined under relevant privacy laws (such as GDPR, CCPA).
Data Not Linked to You
We take measures to de-identify certain analytics and diagnostic data so it cannot be linked back to individual users. This includes aggregated usage statistics and anonymized performance metrics.
Tracking
As defined by privacy laws, "tracking" refers to linking data collected from our platform with third-party data for advertising or sharing your data with data brokers. We do not engage in tracking across sites and platforms owned by other companies for the purpose of targeted advertising or advertising measurement. We do not share your data with data brokers.
How We Share Your Information
- Service Providers: We share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This includes cloud hosting providers, payment processors, customer support services, and analytics providers.
- Legal Requirements: We may disclose information if we believe it's necessary to comply with a legal obligation, protect the safety of any person, or investigate fraud.
- With Your Consent: We may share information when you provide us with your consent to do so.
- Business Transfers: If we're involved in a merger, acquisition, or sale of all or a portion of our assets.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
- Access: You can access and review your personal information through your account settings.
- Correction: You can update or correct inaccurate information through your account settings.
- Deletion: You can request deletion of your personal information and account through our platform or by contacting us.
- Restriction: You can request we limit how we use your data in certain circumstances.
- Data Portability: You can request a copy of your information in a machine-readable format.
- Objection: You can object to our processing in some circumstances.
- Opt-out of Marketing: You can opt out of marketing communications at any time.
Target Audience and Children's Privacy
Our Services are designed for and targeted to organizations and individuals seeking grant writing assistance. They are not directed to children under 13 (or under 16 in the European Economic Area), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@grantr.ai.
Platform Access Information
Our platform requires user registration and authentication to access core features. You will need to create an account with an email address and password. All users can access basic features, while premium features may require a subscription. We do not use complicated login mechanisms or multi-factor authentication unless specifically enabled by the user for additional security.
Third-Party Services
Our platform may use third-party services that collect data for analytics, crash reporting, and platform functionality. These third parties may receive your data when you use our platform. All third-party services are required to comply with our privacy practices. We regularly review third-party services to ensure they align with our privacy standards.
Data Retention
We retain your personal information for as long as necessary to provide you with our Services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data at any time through our platform or by contacting us.
International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws than your country. By using our Services, you consent to the transfer of information to countries outside your country of residence, including the United States.
Changes to This Policy
We may update this Privacy Policy and Terms of Service from time to time. If we make material changes, we will notify you through the Services or by other means, such as email. We encourage you to review the policy whenever you access the Services.
California Privacy Rights
California residents have specific rights regarding personal information under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete personal information, the right to opt-out of the sale of personal information, and the right to non-discrimination for exercising these rights.
EU/EEA Privacy Rights
If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR). We serve as the data controller for your personal information. You have the right to access, rectify, port, and erase your data, as well as the right to restrict or object to certain processing of your data.
Contact Us
If you have any questions about this Privacy Policy, Terms of Service, or our data practices, please contact us at: privacy@grantr.ai